Privacy Policy

This Privacy Statement applies to all EAST WEST Heating Inc. owned websites and domains, and our wholly owned subsidiaries (“EAST WEST Heating Inc. websites.")

Links to non EAST WEST Heating Inc. websites

The EAST WEST Heating Inc. websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the EAST WEST Heating Inc. website. EAST WEST Heating Inc. does not control those sites or their privacy practices, which may differ from EAST WEST Heating Inc.. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the EAST WEST Heating Inc. Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with EAST WEST Heating Inc.; that sharing is governed by that third-party company's privacy policy.

Types of information we collect

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal information is information that is associated with your name or personal identity. EAST WEST Heating Inc. uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with EAST WEST Heating Inc.. We take seriously the trust you place in us. EAST WEST Heating Inc. will not sell, rent or lease your personal information to others.

On some pages and links at www.eastwestheating.com, you can order products or services, request information, subscribe to marketing or support materials, register yourself, or apply for a job at EAST WEST Heating Inc.. The types of personal information you provide to us on these dpages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data.

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. EAST WEST Heating Inc. collects and analyzes non-personal information to evaluate how visitors use the EAST WEST Heating Inc. website.

EAST WEST Heating Inc. also collects non-personal information for the use of remarketing services in conjunction with third-party vendors including Google & Facebook, who use cookies to serve EAST WEST Heating Inc. ads on sites across the internet based on non-personal visitor history on our website. If you would like to opt-out of Google’s use of cookies you can by visiting Google’s Ad Settings. Alternatively, you can opt out of Facebook's and other third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page or www.aboutads.info/choices.

Non-personal data we collect may include the pages visited on the EAST WEST Heating Inc. websites, unique URLs visited within our website, browser type, and IP address. Most non-personal data is collected via cookies or other analysis technologies.

Children’s Privacy

EAST WEST Heating Inc. is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. EAST WEST Heating Inc. does not knowingly collect information from children under the age of 13 and EAST WEST Heating Inc. does not target its website to children under 13.

How we use your information

EAST WEST Heating Inc. uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize the EAST WEST Heating Inc. website. Occasionally we may also use your information to contact you for market research regarding EAST WEST Heating Inc. products or services. We will give you the opportunity to choose your privacy preferences regarding such communications.  You may, at any point, contact us to request an opt-on on future communication. Credit card information is used only for payment processing and fraud prevention. This information is not used for any other purpose by our financial services providers or EAST WEST Heating Inc. and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Personal data collected online may also be combined with information you provide EAST WEST Heating Inc. through other sources such as product registration, call centers or public events such as trade shows or seminars.

Personal data given to EAST WEST Heating Inc. may be transferred across state, provincial and/or country borders for the purposes of data consolidation, storage and simplified customer information management.

Non-personal data is aggregated for reporting about EAST WEST Heating Inc. website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

Who we share your information with

EAST WEST Heating Inc. will not sell, rent or lease your personal information to others. EAST WEST Heating Inc. will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. EAST WEST Heating Inc. shares customer information across EAST WEST Heating Inc. -owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.

EAST WEST Heating Inc. occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of EAST WEST Heating Inc. and may not use it for any purpose other than to carry out the services they are performing for EAST WEST Heating Inc.. These service providers may change or we may contract with additional service providers to better accommodate our customers. EAST WEST Heating Inc. will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

EAST WEST Heating Inc. or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, EAST WEST Heating Inc. will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.

Your Choices

EAST WEST Heating Inc. gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and EAST WEST Heating Inc. -wide marketing communications. EAST WEST Heating Inc. -wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of EAST WEST Heating Inc. -wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.

Your information and third-party companies

Certain EAST WEST Heating Inc. services are linked with those from unrelated third-party companies, some which offer you the option to share with both EAST WEST Heating Inc. and the third party personal data you provide. We will not share your personal information with those third-party companies unless you make that choice.

Access to and accuracy of your information

EAST WEST Heating Inc. strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of EAST WEST Heating Inc.’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.

Keeping your information secure

EAST WEST Heating Inc. is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, EAST WEST Heating Inc. has in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, EAST WEST Heating Inc. subscribes to a fraud management service. This service gives you and EAST WEST Heating Inc. an extra level of security to guard against credit card fraud to protect your financial data.

Contacting us

We value your opinions. If you have comments or questions about our privacy policy, please send them through our contact form.

This privacy statement applies to Canada.